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Privacy Policy

Effective Date: [August 2025]

This Privacy Policy explains how Dia TTS ("we", "us", or "our") collects, uses, and protects information related to your use of our AI video editing and enhancement service.

1. What We Collect

  • Uploaded images (for processing only)
  • Browser and usage data (to improve performance)
  • Account information (email address, display name, and profile picture from Google login)

We do not collect other personally identifiable information unless voluntarily submitted for customer support purposes.

2. How We Use Information

  • To generate AI videos from your text prompts or images
  • To improve the quality and functionality of our tools
  • To respond to support or refund inquiries

All uploaded images and generated videos are automatically deleted after processing. We do not store or share user content.

3. Data Retention and Deletion

Content Data Retention:

  • Uploaded Content: Automatically deleted within 3 days after processing completion
  • Generated Videos: Available for download for 14 days, then permanently deleted
  • Failed Processing: Incomplete or failed uploads deleted within 7 days
  • User-Requested Deletion: Content removed within 48 hours of request

Account Data Retention:

  • Active Accounts: Account information retained while account remains active
  • Inactive Accounts: Accounts inactive for 2+ years may be archived or deleted
  • Deleted Accounts: Account data permanently deleted within 30 days of deletion request
  • Transaction Records: Financial records retained for 7 years for tax and legal compliance

Log Data Retention:

  • Access Logs: Server access logs retained for 90 days for security monitoring
  • Error Logs: Technical error logs retained for 1 year for debugging and improvement
  • Security Logs: Security-related logs retained for 2 years for fraud prevention
  • Analytics Data: Aggregated, anonymized usage data retained indefinitely for service improvement

4. Data Security

We implement comprehensive security measures to protect your data:

Technical Safeguards:

  • End-to-end encryption for all data in transit (TLS 1.3)
  • AES-256 encryption for data at rest
  • Secure cloud infrastructure with regular security audits
  • Automated content scanning and moderation systems

Access Controls:

  • Role-based access control for internal systems
  • Multi-factor authentication for administrative access
  • Regular security training for staff
  • Principle of least privilege for data access

Monitoring and Response:

  • 24/7 security monitoring and alerting
  • Incident response procedures for data breaches
  • Regular penetration testing and vulnerability assessments
  • Compliance with industry security standards

5. Third-party Services

Payment Processing: We use trusted third-party payment processors to handle financial transactions. These services:

  • Have their own privacy policies and terms of service
  • May collect payment information directly from users
  • Are responsible for securing payment data according to PCI DSS standards
  • Do not share payment information with us beyond transaction confirmations

Service Infrastructure: We may use third-party services for:

  • Cloud hosting and content delivery networks
  • Analytics and performance monitoring
  • Customer support tools and communication platforms
  • Security monitoring and fraud prevention services

These services are bound by data processing agreements and privacy commitments consistent with this policy.

6. Your Privacy Rights

Data Access and Control:

  • Access: Request copies of personal data we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your account and associated data
  • Portability: Request export of your account data in machine-readable format

Content Control:

  • Immediate Deletion: Delete uploaded content before processing completion
  • Download Control: Access and download your generated videos within retention period
  • Processing Opt-out: Cancel processing jobs before completion

Communication Preferences:

  • Marketing Communications: Opt out of promotional emails
  • Service Communications: Essential service communications cannot be disabled
  • Data Processing: Object to certain types of data processing

How to Exercise Rights:

  • Email support@dia-tts.com with your request
  • Include account information and specific rights you wish to exercise
  • Response within 30 days for most requests
  • Identity verification may be required for security purposes

7. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers through:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated via:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated effective date at the top of this policy

Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this policy, please contact:
📧 support@dia-tts.com